Why funeral services need a modern website with iOS and Android Applications, AI, CRM and e-commerce capabilities today. 

IT Solutions “ Journey of Life ”

Funeral Services IT Platform Proposal for System Integrators

This proposal outlines a revolutionary, highly-scalable platform integrating Funeral Services with AI, CRM, E-Commerce,  iOS and Android Applications capabilities across the 27 EU countries. The platform aims to modernize the funeral industry, providing a seamless, multilingual experience for both service providers and clients.

Our services


Dear FUNERAL SERVICES HOME Owners,

In today's rapidly evolving digital landscape, integrating cutting-edge technology into your funeral services is not just an option—it's a necessity. Here's why:

1.Enhanced Accessibility and Convenience

  A modern, multilingual website allows you to serve clients across all 27 EU countries, significantly expanding your potential customer base.

  • 24/7 availability for information and services
  • Easy access to funeral planning resources from anywhere
  • Convenient online arrangements and payments

2.Enhanced Customer Experience

Today's consumers expect seamless online interactions. A user-friendly website with e-commerce functionality allows clients to:

  • Browse and purchase products/services online
  • Make arrangements remotely
  • Access resources and information 24/7
  • Communicate with staff via integrated chat systems
This convenience can be particularly valuable during emotionally difficult times.

4.Efficient OperationS

Integrating a CRM system with your website can automate many processes, such as:

  • Customer data management
  • Appointment scheduling
  • Service customization
  • Inventory tracking
  • Billing and invoicing
  • Automated reordering of supplies
    Dynamic pricing based on demand and availability
This automation reduces administrative burden and minimizes errors

4.Data-Driven Decision Making

Modern websites with robust analytics capabilities provide valuable insights into:

  • Customer preferences
  •  Popular products/services
  •  Peak activity times
  •  Regional trends
This data helps you make informed business decisions and tailor your offerings to meet client needs.

5.Mobile Accessibility

 With dedicated iOS and Android apps, you can provide on-the-go access to your services. This mobile presence is crucial in today's smartphone-centric world. 

E-commerce integration allows you to offer products and services online, creating additional income opportunities.

6.Innovative Features

Advanced technologies enable unique offerings that can set your business apart:

  • Virtual tours of facilities
  • Online memorial creation and sharing
  • GPS-guided cemetery navigation
  • AI-powered chatbots for 24/7 support
  • Blockchain-based donation tracking for transparency

7.Community Building

 Early adopters of this technology will stand out in a traditionally conservative industry, attracting tech-savvy clients and partners.

A modern website can serve as a hub for:

  • Sharing resources on grief and bereavement
  • Hosting virtual support groups
  • Providing educational content through blogs and podcasts
  • Facilitating connections between clients with similar experiences

8.Data-Driven Decisions:

 Advanced analytics provide insights into customer preferences and market trends, helping you make informed business decisions.


9.Compliance and Security

Cloud-based infrastructure ensures your platform can grow with your business without significant additional investment.

A well-designed website built on modern technologies can help ensure:

  • Compliance with data protection regulations (e.g., GDPR)
  • Secure handling of sensitive information
  • Protection against cyber threats

10.Future-Proofing Your Business

Investing in a scalable, technologically advanced platform positions your funeral service for long-term success and adaptability to future innovations. 

Building since 1943

Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi.

Website builder.
Pick one of our industry-specific templates and build your own site on top of it. No coding skills required whatsoever.
Online store.
Create and publish your online store. Keep track of your sales, manage stock, and accept payments.
SEO-ready.
Your websites are pre-optimized and SEO-friendly with minimal tweaks required from you.
HD video calls & conferences.
Create conferences for up to 48 participants, talk without any time limit, record your calls, and change backgrounds.
Chats.
Private and group chats - a quick and easy way to discuss ideas and share files.
Worktime tracking.
Your team can start/pause/finish their working day using an online time clock built into Bitrix24.
Lead acquisition.
Generate leads via multiple channels: web forms, live chats, phone calls, or social media, and have them added to your CRM automatically.
Lead management.
Use our built-in lead scoring tool to see which prospects your sales reps need to focus on and assign them automatically.
Sales automation.
Dozens of sales and marketing automation rules and triggers to save you time and money.
Telephony.
Set up your own call center with smart routing and call tracking).
Live chat.
Plenty of advanced settings, including customizable chatbots, canned replies, and more.
Contact forms.
Customizable contact, feedback and callback request forms for your website.
Workload management.
Monitor the project activity, receive work reports, and distribute workload more evenly.
Task templates & automation.
Save time on recurring tasks by automating them.
Visual project management.
Printable Gantt charts, customizable Kanban boards, and plenty of other visual representations for your projects.

We created
revolution in app

By embracing this technology, you're not just modernizing your business—you're positioning it for long-term success in an increasingly digital world. This platform isn't just about keeping up with the times; it's about leading the industry into a new era of service, compassion, and innovation.

IT Solutions “ Journey of Life ”


TODAY, WEBSITES ARE MADE ONLY FOR THESE COUNTRIES: LITHUANIA, LATVIA, AND ESTONIA

You can order your own website today only in this country: 

  • Lithuania     
  • Latvia            
  • Estonia         

HOW THE CRM SYSTEM CAN BENEFIT 

CRM System for Funeral Service Home Owners

To summarize the key points for a Funeral Services Owner who may not be tech-savvy:

1.Streamlined Communication: CRM provides tools like chats, video calls, and online meetings to help you communicate effectively with your staff and clients, even remotely.

2.Efficient Service Management: The CRM features allow you to track all client interactions, from initial inquiry to service completion, ensuring nothing falls through the cracks.

3.Financial Organization: Easily create estimates, invoices, and process payments online, keeping your financial records organized and accessible.

4.Task and Project Management: Plan and execute funeral services smoothly, assigning tasks to staff and tracking progress every step of the way.

5.Professional Online Presence: Website and even an online store to showcase your services and sell memorial products, all integrated with your client management system.

6.Staff Management: Keep track of employee schedules, manage time off, and ensure you're always adequately staffed to provide compassionate service.

7.Automation: Reduce manual work by automating repetitive tasks, from follow-up emails to inventory ordering.

By adopting this technology, you can:

  • Provide more personalized and efficient service to families
  • Reduce administrative burden, allowing you to focus on client care
  • Improve your online visibility to reach more clients
  • Streamline your operations for better time and resource management

All of these advanced features are designed to be user-friendly, even for those who aren't tech experts. The system can significantly modernize your funeral service business, helping you serve families better while managing your operations more efficiently.

1.Chats & Video Calls

Chats & Video Calls

  • Enable instant communication among funeral home staff
  • Conduct virtual consultations with clients for pre-planning services
  • Coordinate with vendors (florists, caterers) in real-time

Online Meetings

  • Host virtual memorial services for remote attendees
  • Conduct staff meetings and training sessions remotely
  • Organize online grief support groups

Feed

  • Share updates on service schedules or policy changes
  • Post reminders about upcoming memorial events
  • Celebrate staff achievements and milestones

Calendar

  • Schedule and manage funeral services, viewings, and consultations
  • Coordinate staff shifts and availability
  • Set reminders for follow-up calls with bereaved families

Online Documents

  • Collaborate on service programs and obituaries
  • Develop and share funeral planning checklists
  • Create and edit company policies and procedures

Drive

  • Store and organize digital copies of important documents (death certificates, contracts)
  • Securely manage sensitive client information
  • Share resources like grief counseling materials with clients

Webmail

  • Manage all funeral home communications from one platform
  • Send condolence follow-ups and thank-you notes
  • Organize emails by service or client for easy reference

Workgroups

  • Create dedicated spaces for different aspects of the business (e.g., cremation services, pre-planning, aftercare)
  • Collaborate on special projects like community outreach or new service development
  • Foster teamwork among various departments (e.g., admin, funeral directors, groundskeepers)

2.CRM Features

Leads, Deals, Contacts, Companies

  • Track potential clients interested in pre-planning services
  • Manage ongoing service arrangements from first contact to completion
  • Maintain a comprehensive database of client families and partner businesses

Estimates, Invoices

  • Create and send detailed service quotes and final invoices
  • Manage billing for ancillary services (e.g., catering, flowers)
  • Track expenses for each service for accurate pricing

Online Payments

  • Set up secure online payment systems for services
  • Process deposits for pre-planned funerals
  • Manage recurring payments for things like grave maintenance

Sales Automation

  • Automate follow-ups with clients who've inquired about services
  • Send automatic reminders for pre-planning appointments
  • Streamline the process of upselling additional services

Sales Management

  • Track the performance of different service packages
  • Analyze seasonal trends in service demands
  • Manage multiple revenue streams (e.g., traditional burials, cremations, pre-planning)

Rules and Triggers

  • Set up automatic condolence emails after services
  • Create alerts for important dates (e.g., death anniversaries for aftercare)
  • Automate task assignments for different stages of funeral planning

Contact Center

  • Centralize all communication channels (phone, email, website inquiries)
  • Provide efficient 24/7 support for clients
  • Manage and route urgent calls effectively

Marketing

  • Plan and execute marketing campaigns for pre-planning services
  • Create targeted communications for different client segments
  • Track the effectiveness of different marketing channels

Sales Intelligence

  • Gain insights into popular services and package options
  • Identify potential areas for new service offerings
  • Analyze client feedback to improve service quality

3.Tasks & Projects

Tasks

  • Assign and track responsibilities for each funeral service
  • Manage to-do lists for facility maintenance and inventory
  • Set deadlines and priorities for administrative tasks

Projects

  • Plan and execute major events like community memorial services
  • Manage long-term initiatives like facility renovations or expansions
  • Coordinate complex, multi-day services or repatriations

Gantt Chart

  • Visualize timelines for each funeral service from planning to execution
  • Plan out marketing campaigns or community outreach programs
  • Manage complex projects like opening new locations

Kanban Board

  • Organize and track the progress of multiple funeral arrangements
  • Manage the stages of pre-need sales process
  • Visualize the workflow of body preparation and facility readiness

Time Tracking

  • Monitor staff hours for payroll purposes
  • Track time spent on different services for accurate billing
  • Measure time investment in various tasks to optimize operations

Task and Project Templates

  • Create reusable templates for common types of services
  • Standardize processes for client meetings and follow-ups
  • Develop templates for recurring events like holiday memorial services

Task Automation

  • Set up recurring tasks for regular maintenance and inventory checks
  • Automate task creation based on new service bookings
  • Create task dependencies to ensure smooth service preparation

CRM Integration

  • Link tasks and projects directly to client profiles
  • Create follow-up tasks automatically based on client interactions
  • Integrate project milestones with client communication points

4.Sites & Stores

Free Website Builder

  • Create and maintain a professional funeral home website
  • Develop informative pages about your services and facilities
  • Design a virtual memorial space for clients

Online Store

  • Sell memorial products, urns, or keepsakes
  • Offer digital products like memorial videos or service recordings
  • Manage bookings for pre-planning consultations

Free Templates

  • Choose from a variety of dignified, professional designs
  • Customize templates to match your funeral home's branding
  • Quickly set up new pages for different services or resources

Mobile & SEO Friendly

  • Ensure your website is easily accessible on smartphones and tablets
  • Optimize your site to appear in local searches for funeral services
  • Improve visibility for specific services you offer (e.g., green burials, cremations)

Web Forms

  • Create contact forms for service inquiries or pre-planning requests
  • Design feedback forms for families after services
  • Develop surveys to gather input on potential new offerings

Web Widgets

  • Add dynamic elements like service calendars or obituary feeds
  • Embed live chat for immediate assistance to website visitors
  • Display testimonials to showcase your care and service quality

CRM Integration

  • Automatically add form submissions to your client database
  • Link online product sales or bookings directly to client profiles
  • Track website interactions to inform follow-up communications

Google Analytics Integration

  • Monitor website traffic and user behavior
  • Track the performance of different service pages
  • Gain insights to improve your online presence and client engagement

5.HR & Automation

Employee Directory

  • Maintain a comprehensive database of all staff members
  • Include roles, certifications, and on-call availability
  • Facilitate easy communication within the funeral home team

Work Time Tracking & Reports

  • Monitor hours worked by staff, including overtime for night calls
  • Track on-call hours for fair compensation
  • Generate reports for payroll and performance reviews

Absence Management

  • Manage staff vacations and time off
  • Coordinate coverage for absent team members
  • Ensure 24/7 availability of key personnel

Announcements & Appreciations

  • Share important updates with the entire team
  • Recognize staff for exceptional service or client feedback
  • Foster a supportive and appreciative work culture

Workflow Automation

  • Streamline processes like service booking and preparation
  • Automate routine tasks such as inventory ordering or maintenance schedules
  • Ensure consistent client follow-up and aftercare processes

Requests & Approvals

  • Manage and track supply orders or special service requests
  • Streamline approval processes for non-standard service elements
  • Maintain oversight on budget expenditures and resource allocation

No-code RPA (Robotic Process Automation)

  • Automate repetitive tasks without need for programming skills
  • Create custom workflows for your specific funeral service processes
  • Improve efficiency in document preparation, reporting, or client communications

Knowledge Base

  • Create a centralized repository for funeral service best practices and procedures
  • Develop and share training materials for new staff
  • Maintain an easily accessible archive of resources for client care and grief support

6.IT Solutions “Journey of Life” offer

All-in-one digital solution for your Funeral Services + E-Commerce:

  1. Professional website with online store
  2. Customer management system (CRM)
  3. Mobile apps for both iPhone and Android

This package gives you everything you need to modernize your business:

  • Attract more customers online
  • Sell your services and products 24/7
  • Manage your clients and jobs efficiently
  • Reach customers on their smartphones

The best part? It's very affordable:

  1. One-time setup fee of only €999 
  2. Low monthly fee of just €20
  3. 3%-9% commission per order processed through the platform

For this small investment, you get cutting-edge technology that usually costs much more. It's designed to be user-friendly, even if you're not tech-savvy.

This solution can help you:

  • Save time on administration
  • Increase your sales
  • Improve customer satisfaction
  • Stay ahead of your competition

It's a cost-effective way to bring your business into the digital age and set yourself up for growth."


" technological advancements have " made our life easier … and we adapt to them very quickly … so quickly that we quickly forget what the world was like before them